Send KingsIsle an Email
If you are feeling lazy, by all means take the easy way out.
If you feel like you are a visual learner, please, follow my guide (video @ the bottom)!
Go to http://www.wizard101.com/ and make sure you log in!
Scroll down on the navigation bar until you see the “Help & Support” link. Click on it!
You should get this page. If you don’t, something has gone very, very wrong!
Scroll until you see this-
And click on Mr. Lincoln :) !
When this pops up-
Click on “Contact Us”-
This page should solve ALL your problems :P
And SEND KINGSISLE AN EMAIL!!!!!